IPPF ESEAOR Regional Director, Tomoko Fukuda emphasized on the importance of person-centered care in the delivery of SRH services and lauded RHAC's leadership for hosting a 5- day regional workshop on Quality-of-Care (QoC) last week at Phnom Penh, Cambodia. It was attended by 22 MA QOC focal points from 10 East and Southeast Asian countries (Cambodia, Indonesia, Laos, Fiji, Malaysia, Myanmar, Mongolia, Philippines, Thailand, Vietnam).
The workshop provided an opportunity for our Member Associations to discuss, learn and share QoC related issues & promising practices in development and humanitarian settings. This included IPPF QoC framework & Quality Assurance System, QoC in humanitarian settings, QoC for Digital Health Interventions, the Virtual Quality Assessment (VQA) Tool Consultation with MAs and introduction to IPPF New Strategic Framework - Centre Care on People & measuring key expected results (IPES plus and Net Promotor Score) which will further support MAs to implement their 3-year Business Plan (2023-2025).
Dr. Nathalie Kapp facilitated the online session on the recently released IPPF Client-Centered Clinical Guidelines (2022) and Peter Mutanda has also shared WISH QoC experience & Adverse Event Reporting and Learning (AERL) in Africa MAs. Tigest Tamrat, Technical Officer (WHO Geneva) introduced WHO SMART guideline/Digital Adaptation Kits for digitizing SRH care in this workshop. During the workshop, the participants also visited RHAC clinic at Phnom Penh and pilot-tested the VQA tool.
The regional workshop was jointly organized in collaboration with Humanitarian/SPRINT and the RESPOND.